![]() ![]() When you’re done, you have the ability to end the screen-sharing session at any time.Ĭo-Pilot is just the latest feature of X1, Comcast’s next-generation HTML based guide system. As a Comcast customer you can simply give DVR access to a technician by sending an on-screen verification code, and from there tech support can virtually guide you through the issue. The new feature works a lot like how software and IT companies operate remote services when fixing technical glitches for customers on computers. The goal of the new feature is to offer viewers an open and transparent experience with the cable service. It’s called Co-Pilot and its Comcast’s new screen-sharing servicethat allows tech support staffers to remotely access a customer’s TV. All you want to do is watch Colin Farrell’s latest escapade and poof, it’s as if you never recorded it.īut just before anxiety sets in, you remember that Comcast is testing a brand-new customer service technology that could soothe your DVR woes. But as you scroll through your list of recordings, you start to panic … it’s not there. You can’t wait to sit back, de-stress and watch the latest episode of True Detective that you missed the night before, but smartly saved to your DVR. In our third installment in a new series on the changing cable customer service experience, we ask you to imagine this scenario: ![]()
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